Cancellation policy

Subscription and Cancellation Policy

Last updated: September 2026

What you are signing up for

At checkout you can choose between a one-time purchase and a subscription. A subscription is an automatically recurring order. If you choose it, you save 10% on every delivery and we ship your next bottles automatically, so you do not run out. The delivery interval and the price of each delivery are shown on the product page, in your cart and at checkout before you place your order, and again in your confirmation email.

The delivery interval matches the size you selected. Shipping is free on every U.S. order, including every subscription delivery.

How billing works

Your payment method is charged for the first delivery when you place the order. After that it is charged automatically at the start of each new interval, at the price shown above, until you cancel. There is no minimum term, no sign-up fee and no cancellation fee.

Before every renewal we email you a reminder that tells you what is coming, when it will be charged, and how to change or stop it.

How to cancel, pause or skip

You can cancel at any time, and you never have to call anyone or explain yourself. Two ways:

  1. In your account. Sign in at solennara.com, open your subscription and choose skip, pause, change interval or cancel.
  2. By email. Write to support@solennara.com from the address you ordered with, or include your order number. We reply within one business day and take care of it for you.

Please cancel at least one business day before your next renewal date, so the change lands before the order is created. If you miss that window, email us anyway — see the next section.

If a renewal was charged after you meant to cancel

Email us at support@solennara.com and we refund that charge in full. This is covered by our 30-day money-back guarantee, and you do not need to send the bottles back. We would rather refund you than keep money you did not want to spend.

Changing your subscription

In your account or by email you can, at any time and at no cost:

  • skip a single delivery
  • pause the subscription and restart it later
  • change the delivery interval
  • change the bottle count
  • update your shipping address or payment method

Price changes

The price of your subscription stays as it was when you signed up. If we ever need to change it, we will email you at least 30 days beforehand, and you can cancel before the new price takes effect.

If we end a subscription

We may cancel a subscription if a payment fails repeatedly, if we can no longer supply the product, or if an order appears to be fraudulent. We will email you if that happens, and you will not be charged again.

Questions

Email support@solennara.com. A real person reads every message and replies within one business day.