Shipping policy

Shipping Policy

Last updated: September 2026

Where we ship

Solennara currently ships to addresses within the United States only. We do not ship internationally at this time.

Shipping cost

Shipping is free on every U.S. order, with no minimum order value. The price you see at checkout is the price you pay, plus any applicable sales tax.

Processing time

Orders are typically prepared and handed to the carrier within 1 business day. Orders placed on a weekend or a U.S. public holiday are processed on the next business day.

Delivery time

Delivery inside the United States usually takes 3 to 9 business days from the day your order ships. Delivery times are estimates, not guarantees, and can be longer during peak periods, severe weather, or carrier delays.

Tracking

You receive a shipping confirmation email with a tracking number as soon as your parcel leaves our fulfilment centre. If you have not received tracking information within 3 business days of ordering, email us at support@solennara.com.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you and reship it once at no cost.

Lost, delayed or damaged parcels

If your order has not arrived within 15 business days of shipping, or if it arrives damaged, email us at support@solennara.com with your order number. We will send a replacement or refund you in full, whichever you prefer.

Questions

Email support@solennara.com. We reply to every email within one business day.