Refund policy

Refund Policy

Last updated: September 2026

30-day money-back guarantee

If you are not happy with your Solennara order for any reason, email us at support@solennara.com within 30 days of your order and we will refund you in full. No questions asked.

You do not need to return the bottle. We do not ask you to pay return shipping, and we do not ask you to explain why. 

How to request a refund

Email support@solennara.com with your order number (it is in your order confirmation email). We reply within one business day and process the refund the same day we confirm it.

When you get your money back

Refunds go back to the original payment method. Depending on your bank or card issuer it usually takes 5 to 10 business days for the money to appear on your statement.

Damaged or incorrect items

If your order arrives damaged, opened, or is not what you ordered, email us at support@solennara.com with a photo and your order number. We will send a replacement or refund you in full, whichever you prefer, and you keep the original item.

Orders that never arrive

If your order has not arrived within 15 business days of the shipping confirmation, contact us and we will either reship it or refund you in full.

Cancelling an order

Orders are usually handed to the carrier within one business day. If you email us before the order ships we can cancel it and refund you immediately. Once it has shipped, the 30-day guarantee above applies.

Subscriptions

If you ordered on a subscription, you can pause, change or cancel it at any time in your account, or by emailing support@solennara.com. Cancelling before the next renewal date means you are not charged again.

Questions

Email support@solennara.com. We reply to every email within one business day.